Who we are
Will Writing Services London operates at willwritingserviceslondon.co.uk. We are a referral and introduction service connecting members of the public with vetted will writers and estate planning specialists. We are not a law firm, solicitors' practice, or regulated financial adviser.
For the purposes of data protection law, Will Writing Services London is the data controller in respect of personal data collected through this website and our enquiry process.
What personal data we collect
When you submit an enquiry through our website, we collect: your full name, email address, telephone number, the type of service you are enquiring about, any additional information you provide in the message field, the URL of the page from which you submitted the enquiry, and the source of the enquiry (form type).
We also collect standard website analytics data through Google Analytics, including pages visited, time on site, device type, and approximate geographic location. This data is aggregated and does not identify you individually.
We do not collect financial information, identity documents, or any sensitive personal data through our website.
How we use your personal data
We use the personal data you submit to: contact you to discuss your enquiry and confirm your requirements; identify and approach suitable specialists in our network; make an introduction between you and the specialist; and follow up to confirm the introduction was satisfactory.
We do not use your personal data for automated decision-making or profiling. We do not use your data for marketing purposes without your explicit consent.
Our legal basis for processing your enquiry data is legitimate interests -- specifically, the legitimate interest of fulfilling the referral service you have requested by contacting us.
How long we keep your data
We retain your enquiry data for a period of 24 months from the date of your enquiry. After this period, your data is deleted from our systems.
If you ask us to delete your data before this period has elapsed, we will do so within 30 days of receiving your request, subject to any legal obligation to retain records.
Your rights
Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the following rights in relation to your personal data: the right to access the data we hold about you; the right to correct inaccurate data; the right to request deletion of your data; the right to restrict processing of your data; the right to data portability; and the right to object to processing.
To exercise any of these rights, contact us at the email address below. We will respond within one calendar month. If you are unhappy with how we handle your request or your data generally, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Changes to this policy
We may update this privacy policy from time to time. The current version will always be available at this URL. Material changes will be noted at the top of the page with the date of update.
This policy was last updated in April 2026.
Contact
If you have any questions about this privacy policy or how we handle your personal data, please contact us through the enquiry form on our website.